SHIPPING & RETURNS
At Temple Bales , we are committed to providing you the best of the best! This commitment is not just for our products but our process as well. Your order will be processed and shipped within 10 business days unless you purchase during a sale, then the processing time is 14 to 21 business days. We only ship Monday through Friday, our standard shipping will take 3-7 business days to deliver . During major sales, our shipping time is 7 to 10 business days for delivery. We recommend making your hair appointment with these time frames in mind.
NO REFUNDS, NO EXCHANGES , WE ARE NOT RESPONSIBLE FOR ANY PACKAGES LOST DURING SHIPPING PROCESS. Products in unused condition can be returned within seven days of purchase. To be eligible for a return, items must be unused and have the original product tags attached. Approved returns will qualify for store credit only; refunds are not allowed.
If you received your order and it was incorrect , please email us at templebales2020@gmail.com for return address . Fill out the product exchange form and return the item you wish to exchange in the same condition as you received it (in it's original packaging). When shipping back your product, please include your order number and the details of the exchange. We strongly recommend you include insurance in case of any carrier issues.